FAQ
How is your Eco-friendly cleaning process better for me, my clothes and the environment?
Everything about Express Dry Cleaning is different — from the cleaning products we use, to the equipment that cleans your clothing and household items, to the impact we have on the environment. Our state of the art equipment cleans your items with products that don’t leave harsh chemical residues or smells and what’s more, they don’t release harmful waste into the environment like traditional dry cleaning processes.
Benefits for Your Clothes
- No chemical smell
- Whiter whites
- Easier to remove water stains
- Better cleaning performance (cleans better than traditional processes)
- Prolongs the life of your garments
Benefits for the Environment
- No hazardous chemical use
- No hazardous waste generation
- No air pollution
- Reduced potential for water and soil contamination
Do you charge extra for Pick Up or Delivery?
No. Our everyday low prices do not have additional fees or service charges
Do you charge a membership fee?
No. Membership for our services is not required.
Do I have to sign a contract or binding agreement?
No. You can use our services as much or as little as you like with no contracts or agreements! We’re confident that we will save you time and money and hope that you will continue using our services!
Where do you Pick Up and Deliver my order?
We Pick Up and Deliver to a location and area of your choosing! We will Pick Up and Deliver to any home, apartment, condo or office within our delivery area on our Scheduled Delivery days.
Do I have to be present for my order to be Picked Up or Delivered?
No, that is the convenience of Express Dry Cleaning. You do not need to be present for pickup or delivery.
- At the Office: Leave your order in a pre-designated area
- At your Apartment or Condo: Leave your order at the office, front desk or other pre-designated area
- At your Home: Leave your order in a pre-designated area.
What type of bag should I put my clothes in for Pick Up?
First-time customers may use a regular plastic bag for your initial order. When we deliver your completed order, we’ll provide you with a personalized blue Express Dry Cleaning bag for your next order.
How do I pay for your door-to-door service?
You may pay by check or credit card. However, all customers must have a credit card number on file with us. First-time customers must Contact Us to leave a credit card number on file or your order will not be processed. Your card is never charged until your order is delivered.
How do I place an order?
How will I know my scheduled Pick Up and Delivery days?
You can either schedule a fixed day each week for your Pick Up using our Delivery Schedule, Call Us or simply click on Request a Pick Up whenever you wish to schedule another pick up. Our regular pick up and delivery hours are Monday–Friday from 8:00am until 5:00pm.
Do I have to tip your delivery driver?
How do I tell you about a special request or a stain on my garment?
Special requests or instructions can be noted on on the pickup form. For stains, you must fill out a Stain Form and leave it inside the Express Dry Cleaning garment bag. All forms are available on our website by clicking on Forms.
What do I do if I have a problem with my order after it’s delivered?
Please call our office at (301) 469-7444 or send us an e-mail at customerservice@expressdrycleaning4u.com within 3 days of receiving your order.
Is my credit card information safe?
Yes. We use the most advanced, industry-accepted encryption and authentication technology for all transactions to assure that only our authorized staff can read any information that is transmitted to us.
How can I update my billing information or request to be removed from your system?
Simply Contact Us before your next scheduled Pick Up.
This might be your only chance to see one of our vans!
With FREE unattended pick up and and delivery, you might never even see one of our vans! You specify where you want us to pick up your order and where we can deliver it when it’s done. Sign Up today to start saving time and money by eliminating the hassle of taking your clothes to the dry cleaner!